We offer free 7-day returns starting from the day the shipment is delivered or picked up in-store.

Return requirements

• Items must be in their original condition without signs of wear or damage.

• Items returned by mail must be in all original packaging (including boxes, and any cards).

• Earrings must be unworn for hygiene reasons.

• Returns must be shipped from the same country to which they were delivered.

All below items are non-returnable:

• Custom order pieces

We reserve the right to refuse returns that do not meet these criteria.

Return shipping

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

We strongly recommend using a trackable shipping service to ensure safe delivery. HN JEWELRY is not responsible for return shipments that are lost in transit, so please keep your tracking number until the return is confirmed.

Please contact us before sending back your item.

Once your return is received and inspected, you will receive a notification from us by email. If your return is approved, a full refund will be processed to your original payment method within 5 business days, depending on your bank or payment provider.