We want you to feel completely at ease with your purchase. Should you wish to return an item, you may do so within 7 days of receiving your order.

To ensure the piece remains as pristine as when it left our workshop, all returns must be unworn and carefully placed back in their original packaging, including boxes and any accompanying cards.

For reasons of hygiene, earrings can only be accepted if they remain unworn. Returns must also be arranged from the same country in which your order was originally delivered.

Please note, as each bespoke design is created exclusively for you, custom-made pieces are considered final sale and cannot be returned or exchanged.

We reserve the right to refuse returns that do not comply with these conditions.

Once we receive and inspect your return, you will receive an email notification. Once your return is inspected and accepted, the full amount will be refunded to the original payment method within 5 business days, depending on your bank or payment provider.

Currently we offer FREE shipping all over the world. It takes around 2-4 days to arrive once the parcel is shipped via our delivery partners (FedEx, DHL and UPS).

Made To Order - Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take around 10-15 business days to be completed.

Feel free to reach out to us at info@hnjewelry.com for any urgent inquiries.

*Kindly note that we do not ship to PO boxes, parcel lockers or freight forwarding companies.

1. United States and Hong Kong Duties are included. There may be taxes incurred on your shipment that you will be responsible for upon delivery.

2. Other international orders may be subject to import duties and taxes once they arrive in the destination country. These additional charges can’t be covered or refunded by HN JEWELRY. Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before you place your order.

Your HN jewelry comes with a one-year warranty on 925 silver and 18k gold vermeil designs. Our 14k gold, 18k gold and platinum jewelry is covered by a three-year warranty.

We use carefully selected, high-quality materials to ensure that your jewelry will remain beautiful for a long time with proper care.

Please note that everyday wear and tear such as scratches, oxidation, or third-party adjustments are not covered. Please contact us in such cases so we can find a solution or assist you with our repair service.

To keep your jewelry beautiful for a long time, please avoid contact with chemical substances such as perfumes, lotions, or soaps. Store your jewelry individually in a dry place to protect it from scratches and oxidation.

You can find out more about care and storage on our website under Jewelry Care.

We use only high-quality and durable materials to create our jewelry, including 18k gold vermeil, 925 sterling silver, 14k gold, 18k gold, platinum, natural diamonds, lab-grown diamonds, genuine gemstones, pearls, and jades.

Our jewelry is made in Italy and Hong Kong. Our local artisans are trained goldsmiths and possess traditional knowledge passed down through generations. For more information, see our website under Our Responsibility.

We generally recommend removing all jewelry before showering and swimming—with the exception of 14k gold jewelry without gemstones or pearls. To preserve the beauty of your jewelry, you should avoid contact with shower gels, soaps, shampoos, chlorine, and salt water.

For jewelry made of 18k gold vermeil or sterling silver, occasional contact with water is fine. However, rinse the piece thoroughly with clean water afterward. If you want your jewelry to look new for as long as possible, avoid contact with water as much as possible.

For more information on caring for, storing, and cleaning your jewelry, please visit our Jewelry Care page.

To ensure your HN Jewelry stays radiantly beautiful for a long time, you'll find all the tips for care, storage, and cleaning on our website under Jewelry Care.

Yes, our team of design consultants help you figure out the details, weigh all the options, and guides you through each step of creating a piece of custom jewelry.

Our one-of-a-kind design experience helps you make a personal statement that mass-produced jewelry can't.

For more information on bespoke design, please visit our Bespoke | Design It Together page or contact us at info@hnjewelry.com.

For personalized advice or styling tips, contact our Customer Care Team at info@hnjewelry.com.

Sustainable jewelry is a term given to pieces and providers that encourage responsible processes throughout fine jewelry creation. We believe that the concept of ‘fine jewelry’ goes beyond craftsmanship and style. It’s also about the responsible supply chain that sources our precious materials, and the respectful partnerships that help bring our jewelry to life. Our products are built to last. This inherent longevity not only provides our consumers with more value but also helps increase circularity by reducing waste.

From using conflict-free materials, sustainable jewelry aims to promote a more responsible industry in a healthier environment. Sustainable jewelry also aims to avoid controversial intermediary processes that exploit workers and make parts of the industry dangerous to work in.

Our trusted partners only use Kimberley Process-compliant diamonds, a system aimed at reducing the flow of conflict rough diamonds. This process has promoted a trading environment for member countries that exclusively trade with other Kimberley Process members.