Returns and exchanges

Items purchase from HN JEWERY are eligible for a full refund if returned within 21 days of purchase. 

 

We do our very best to offer you a unique and pleasant shopping experience and we hope you will be happy with the items you purchase. If for any reason you are not fully satisfied with your order, please do contact us prior to sending a piece back. 

 

To return a purchase, your items must meet the following conditions:

Be returned within 21 days of your delivery date
Be in its original, unused, unaltered and unwashed condition
Be returned with original tags and packaging

Please note that Final Sale items are not eligible for a return.

HN JEWELRY reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

International Returns

Please note that it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.

Refunds

A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please note that original shipping fees are not refundable.

Unfortunately, we CANNOT accept return of CUSTOM ORDERS for any reason.